"W & J Chambers Ltd first began our association with Merlin Interactive at the beginning of 2004. Previous to this our system consisted of a made to order database and a Multi-Soft Prestige accounts package. When Prestige reached the end of its shelf life we were forced to purchase Sage Line 100 as a replacement. Our database was now obsolete and we were relying on Line 100 to produce our invoices. Unfortunately the new package could not cope with the demands of our particular business. We received information in the post about Merlin Interactive's product QuarryMaster which at first glance seemed to be the software we had been searching for.

After a few meetings to assess our requirements, QuarryMaster was installed and immediately we could see the tangible benefits. Orders were now processed in a matter of minutes and the despatchers did not have to worry about prices at all. The pricing system in QuarryMaster allows a three tiered approach which ensures every customer has allocated prices ranging from general price bands to individual site prices. We input quotations directly into a customers account so there is no potential for error. We are now supremely confident that every price on a customer's invoice is correct.

Every aspect of QuarryMaster has proven to be beneficial to our company. Reports which detail a customer's activity for each month are easy to produce. The Aggregates Levy reports are also extremely straightforward and make filling in our returns so much easier. The delivery dockets produced by the despatch are kept indefinitely in a docket log which is an extremely useful record. We can honestly say that QuarryMaster has made the process of producing our accounts much easier and less labour intensive. Any information we need is at the touch of a button and any queries are dealt with speedily and to our complete satisfaction.

One of the most outstanding features of QuarryMaster is the level of support we receive. A support person is always at the other end of the phone to deal with any questions. The remote site feature is fantastic as it allows Merlin support staff to dial into our system and rectify any problems as they occur. There is a great comfort in knowing that if anything goes wrong it can be fixed straight away. All in all we can say with absolute confidence that Merlin Interactive has provided our company with an excellent return on our money and we would have no hesitation in recommending their product and their support team."

W & J Chambers Ltd, Drumahoe

In summary, Merlin has proved convincingly that we can improve your business processes and keep the promises we make as well as providing a fast return on your investment.